I bought a ticket but still can't come, can this be refunded?
Unfortunately, we cannot take back purchased tickets. This would make the organization of a festival impossible due to too great financial risks.
You can safely resell or exchange tickets through ticketswap.be
The day of my choice is sold out, is there a waiting list?
No, we do not work with a waiting list. It is possible that extra tickets may become available for a certain day, but keep an eye on our website or social media channels to find out. You can still try to get tickets for the day of your choice on Ticketswap.be, which is a safe platform for buying, selling and exchanging concert tickets.
I have vouchers from 2020
No problem! These vouchers are still valid, for any ticket in the ticket shop
until next year (31/08/2023).
I bought tickets for the canceled 2021 edition
Our apologies to all those who we have had to keep in the dark about their
tickets for cancelled festival days. For a long time we had no clear (legal) framework. Those who bought one or more tickets for the cancelled edition 2021, received an email from us on June 5th with one or more vouchers in the value of the purchased tickets. If you did not receive this email, please check your spam folder first. If you don’t find the vouchers there there, you can mail us at tickets@gentjazz.com
How can you redeem your voucher?
1. Click on the ticket link ‘order tickets’ on our website.
2. Indicate how many tickets you would like to purchase from a particular day.
3. At the third step of the checkout process (page title: ‘summary’) click on the button ‘a
coupon code?” and enter the voucher code(s).
4. Click on ‘apply’.
5. Your discount will appear in the order summary.
Do I have to redeem the voucher in one go?
No. The voucher is a credit that can be redeemed freely, in one go or in instalments, during the validity period. You do NOT have to spend the full value of your voucher(s) in one go. If you buy a ticket with a voucher that is cheaper than the value of the voucher, you can use the remaining value to buy other tickets later on.
Can I use my voucher for any ticket?
Yes, you can, as long as the tickets of your choice are available through the online ticket shop at that time.
I had bought a ticket because of a particular artist but he is not on the program now
If we succeed in bringing the headliner of the festival day to Gent Jazz next year, you will receive a message from us with a link to buy tickets through an exclusive presale. For this you can use your voucher or – if this voucher is already partly or fully used for other tickets – just pay.
What about my Sting tickets?
Tickets for the festival day with Sting in 2021 stay valid for 2022. Ticket holders can also convert their ticket into a voucher that can be used for tickets at Gent Jazz 2022 or 2023. More information about this was delivered to ticket holders by mail.
I have another voucher for Jazztons
This voucher can also be used to purchase tickets in the ticket shop.
In addition, you can also exchange this credit at the box office on site at the festival.
What if I bought a ticket for Gent Jazz 2020 or 2021?
We promised to keep you informed about your ticket for the cancelled edition of Gent Jazz this summer.
In the meantime, we have already made every effort to bring the headliners of this summer to Gent Jazz in 2022. But … those discussions are still ongoing. To make sure everything runs smoothly, we have decided to send everyone a voucher on June 5 for any day of Gent Jazz in 2021 (alternative festival), 2022 and 2023. With the exception of the days that are already sold out of course (read: the day with Sting).

Info about exchanging your vouchers can be found HERE.