Privacy

Privacy policy

  • We take your privacy seriously

This privacy policy explains when and why Jazz & Muziek vzw collects information from you, the website visitor, how we use it and how we secure it. In this way, we want to communicate as clearly and transparently as possible about how we handle personal data. In all cases, Jazz & Muziek vzw adheres to the applicable laws and regulations, including the General Data Protection Regulation (GDPR, in force on 25/05/2018).

This privacy policy is updated regularly, so please check this page every now and then to ensure that you still agree with any changes. By using this website, you agree to this privacy policy.

Questions regarding this privacy policy and our privacy measures can always be addressed to privacy@jazz.be or by sending a letter to Privacy Officer, Jazz & Muziek vzw, Sint-Jacobsnieuwstraat 50, 9000 Gent, Belgium.

  • Who are we?

Jazz & Muziek vzw organises Gent Jazz Festival and Jazz Middelheim. Jazz & Muziek vzw also organises other events throughout the year, always aiming to make music in general and jazz in particular accessible to everyone. The registered address of Jazz & Muziek vzw is Sint-Jacobsnieuwstraat 50, 9000 Gent, Belgium. 

  • How do we collect information from you?

We obtain your information when you actively use our website, e.g. when you contact us, buy tickets or any of our other products, subscribe to our newsletter, create and adapt your jazz profile, …

  • What kind of information do we collect from you?

The information we collect about you may include your name, address, email address, IP address, purchases and browsing behaviour on our website. When you purchase items from us, your card information will not be retained by us, but by third party payment processors who specialize in processing and strictly securing online transactions via credit/debit card. 

  • How is your information used?

We may use your data for following reasons:

  • To process orders you place with us
  • To answer questions you sent to us
  • To process contest entries
  • To ask for your opinion on our products and services
  • To keep you informed of any changes that may occur
  • To send you requested information or news that might be of interest to you. This includes announcements about new names in the programming and exclusive benefits linked to our events or those of our immediate partners.
  • To process a job application
  • To make better recommendations based on the interests in your jazz profile

We regularly review our storage period for all such personal data. These are never kept for longer than 15 years or than necessary, unless otherwise stated in a contract.

  • Who has access to your information?

We never sell or give your personal data to third parties. 

We never share your personal data with third parties for marketing purposes.

Your data is stored on our own secured servers and those of our ticketing and website provider or their suppliers. All document containing personal data are secured and locked. Only the authorized person performing data analysis has access to this information. Although we store your name, e-mail address and other information (see above), we never have your card information. This is kept by third party payment processors who specialize in processing and securing online transactions via credit or debit card. 

  • Your choices

You choose whether you want to receive information from us. We will never contact you by e-mail, post or telephone without your explicit consent. If you prefer not to receive personalized communication about the new names in our programming and exclusive benefits, you can always indicate this on the forms you fill in and through which we receive your information. You can always unsubscribe afterwards. 

  • How can you access and update your information?

You always have the possibility to view, change or delete the information about yourself provided to us. You can change your preferences at any time by sending an e-mail to privacy@jazz.be 

  • Our security precautions to prevent the loss, misuse or alteration of your information

When you provide us with your personal data, we take measures to ensure that this is done in the most secure way possible.

Any form of sensitive information (such as credit card information) is encrypted. When you are on a secure page, you’ll notice the lock logo in the browser bar. The third parties that process the data when making payments are also subject to strict security measures. 

Less sensitive information such as your e-mail address is treated in a regular way on the internet.  The security of such a transaction can never be fully guaranteed. As a result, you do such a transaction at your own risk. However, once we receive your information, we will do everything we can to keep it safe and encrypted in our system. 

To access certain parts of this website, you chose a password. It is your responsibility to keep your chosen password secret and not share it with anyone else.

  • Profiling

We may analyse your personal information to better understand your interests and preferences. It allows us to communicate with you in an efficient and pertinent way. For example, we can recommend certain artists to you in your jazz profile. 

  • Use of ‘cookies’

Like many other websites, we also use cookies, a small file that this website sends out on certain pages and is stored by your browser. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. We use cookies to facilitate the use of our web shop, ticketing page and your jazz profile. You can always switch off cookies in your browser preferences, but please bear in mind that this may result in a loss of functionality when using our website. It is for instance impossible to buy tickets on this website if your cookies are disabled. The website will be unable to transfer booking information from one webpage to the other.

  • Links to other websites

This website sometimes contains links to other websites, hosted by other organisations or companies. The privacy statement you are currently reading only applies to this website. That is why we recommend that you read the privacy statements on the linked websites, too. We are not responsible for the privacy measures they provide.

Same applies to third party websites (e.g. when paying your order). We are not responsible for their privacy measures and statements, even if you end up on their website through us.

  • 16 or under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under, please make sure you have your parent or guardian’s permission whenever you provide us with your personal information. 

  • Review of this privacy statement

We keep this policy under regular review in order for it to be compliant with the latest General Data Protection Regulations. In case you have any further questions concerning this privacy policy, you can send an e-mail to privacy@jazz.be 

This policy was last updated in March 2018.