FREQUENTLY ASKED QUESTIONS

I bought a ticket but still can't come, can this be refunded?

Unfortunately, we cannot take back purchased tickets. This would make the organization of a festival impossible due to too great financial risks.
You can safely resell or exchange tickets through ticketswap.be

The day of my choice is sold out, is there a waiting list?

No, we do not work with a waiting list. It is possible that extra tickets may become available for a certain day, but keep an eye on our website or social media channels to find out.
You can still try to get tickets for the day of your choice on Ticketswap.be, which is a safe platform for buying, selling and exchanging concert tickets.

I have vouchers from 2020

No problem! These vouchers are still valid, for any ticket in the ticket shop
for this year or next year (validity period 2 years).

I bought tickets for the canceled 2021 edition

Our apologies to all those who we have had to keep in the dark about their
tickets for cancelled festival days. For a long time we had no clear (legal) framework. Those who bought one or more tickets for the cancelled edition 2021, received an email from us on June 5th with one or more vouchers in the value of the purchased tickets.
If you did not receive this email, please check your spam folder first. If you don’t find the vouchers there there, you can mail us at tickets@gentjazz.com

 

How can you redeem your voucher?

1. Click on the ticket link ‘order tickets’ on our website.
2. Indicate how many tickets you would like to purchase from a particular day.
3. At the third step of the checkout process (page title: ‘summary’) click on the button ‘a
coupon code?” and enter the voucher code(s).
4. Click on ‘apply’.
5. Your discount will appear in the order summary.

Do I have to redeem the voucher in one go?

No. The voucher is a credit that you can withdraw freely, in one go or in instalments, during the validity period. You do NOT have to spend the full value of your voucher(s) in one go. If you buy a ticket with a voucher that is cheaper than the value of the voucher, you can use the remaining value to buy other tickets later on.

I had bought a ticket because of a particular artist but he is not on the program now

If we succeed in bringing the headliner of the festival day to Gent Jazz next year, you will receive a message from us with a link to buy tickets through an exclusive presale. For this you can use your voucher or – if this voucher is already partly or fully used for other tickets – just pay.

Can I use my voucher for any ticket?

Yes, you can, as long as the tickets of your choice are available through the online ticket shop at that time.

What about my tickets to Sting?

Tickets for the festival day with Sting in 2020 will automatically convert to tickets for the festival day with Sting that we anticipate in 2022. Ticket holders can also convert their ticket into a voucher that can be used for tickets at Gent Jazz 2021, 2022 or 2023. More information about this was delivered to ticket holders by mail.

I have another voucher for Jazztons

This voucher can also be used to purchase tickets in the ticket shop.
In addition, you can also exchange this credit at the box office on site at the festival.